Getting It Right

Every publication makes mistakes. What matters is how quickly they are found and how openly they are fixed. This page explains what happens when an error turns up in a Cuswpc Tech article, whether we spot it ourselves or a reader points it out.

What counts as an error

We treat the following as corrections rather than routine edits:

• a factual statement that is wrong or misleading,
• a step in a guide that no longer works or could cause data loss,
• a rule, deadline or requirement described inaccurately for the place it applies to,
• a name, title or term that is misspelled or misattributed,
• a broken or misleading link.

Changes in style, wording or structure that do not alter meaning are ordinary updates and are not flagged.

How to report one

Send the page address, the passage you are concerned about and, if you can, the official source that shows the correct information. Our address is on the Reach Us page. You do not need to be certain; a well-founded doubt is enough for us to take another look.

How we check it

1. Read the claim again in context, alongside the source we originally used.
2. Compare it with current official material, such as manufacturer documentation, a regulator's guidance or the relevant public registry.
3. Test the steps where that is practical, for example by walking through a settings menu.
4. Ask a second team member to review the outcome before anything changes on the page.

How fixes appear

Where a correction changes the meaning of what we said, we edit the article and add a short dated note near the end explaining what was changed. We do not quietly rewrite history. Where a guide is refreshed because a product or rule has moved on, rather than because we were wrong, the article's updated date changes instead.

What gets priority

Errors that could lead a reader to lose money, miss a legal obligation or lose data are dealt with first. That includes finance and business articles such as our budgeting guide and any step-by-step instructions involving accounts or devices. Smaller issues are handled in the order they arrive.

When we disagree

Sometimes a report reflects a difference of opinion rather than a factual problem, or the rule genuinely differs between countries. In those cases we may add a sentence that acknowledges the variation rather than change the core text, and we will tell you why.

Thank you

Readers who take the time to point out mistakes make the magazine better for everyone else. Our broader approach to accuracy is set out on How We Look Things Up.